Computer Gate Reseller Program!

Terms and Conditions
Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Computer Gate. indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms and conditions included with any purchase order, whether or not such terms or conditions are signed by Computer Gate. Computer Gate. reserves the right to make changes to this site and these terms and conditions at any time.

Payment Method
You may order products through this on-line store using VISA, MasterCard, Discover and American Express.  To protect you against unauthorized charges, credit card orders that are shipped to addresses other than your billing address will require additional verification.  All credit card orders are subject to verification and approval.  

Placing Order
To streamline your purchase and eliminate the waiting time on the phone, all orders and pricing shall be made through the Internet. The pricing on the Internet will be a real time pricing. There is no phone call order.

Shipping and Handling
Orders are usually shipped within 2 business day. Occasionally, orders may take up to 3 business day for shipment depending on the availability. Normal shipping is UPS Ground.  FedEx 2-day and overnight service is available. Computer Gate will add a $2.95 handling charge per order with an exception $5.00 handling charge per order for all Post Office shipment.
Shipping and handling fees are non-refundable.  All sales are FOB Santa Clara, CA.  All photographs are for illustration purposes only and may not be a true representation of actual products.  All trademarks & logos are registered to their respective owners.  We are not responsible for typographical errors.  All products sold by Computer Gate are third party products and are subject to the warranties and representations of the applicable manufacturers, including but not limited to Y2K compliance.  Accordingly, Computer Gate makes no representation or warranty with respect to the Y2K compliance of products sold.

Back Ordered Items
When products are back-ordered the following will apply:
1. If the back ordered product is scheduled to reach Computer Gate warehouse within five (5) 
     business days, your order will be held up in order to complete your shipment.
2. If a back ordered product will be out-of-stock more than 5 business days or has been  
    discontinued, our sales representative will inform by contacting you about this matter.

Membership Eligibility
In order to deliver a better service to all members, Computer Gate reserves the right to review all members' performance. Members who do not have any activity within 3 (three) months in a row will automatically be terminated (see reseller benefits).

Returns and Refunds
Your satisfaction is guaranteed with any products purchased from Computer Gate online within thirty (30) days of the invoice date. If you are not satisfy with the products you can exchange or refunds them.
All products returned to us must be accompanied by a Return Merchandise Authorization (RMA). Contact our customer service department to obtain an RMA number or you can request RMA number by submitting the form online. 
We need this information in order to issue an RMA:
(1) invoice number (on your original invoice)
(2) serial number
(3) the nature of the problem.
All RMA numbers issued are good for fifteen (15) days from the date of issued. Prepaid shipping is required for all returning products. A copy of your original invoice is required to process your return. Returned merchandise must be in original, new, re-sellable condition and be accompanied by all original packaging, documentation and accessories. Therefore please check the packaging and label carefully to be sure you receive the correct product and version. In all cases, returned product must be shipped prepaid with an approved RMA number clearly shown on the shipping label. 
Shipping and handling are not included in the refund. Computer Gate reserves the right to refuse merchandise or impose a minimum of 15% restocking fee for any returns not meeting the above requirements. All merchandise must be received before any refunds or replacement can be processed (no cross-shipping). Please allow two (2) weeks for processing. Opened software may be returned only if defective and then only for replacement, not for refund. Opened consumable supplies may not be returned or refunded.
No price protection on all our products: As you know prices fluctuate daily in computer business, just like stock market. In order for Computer Gate to keep the best price for our customers, we cannot accept product return because of the price fluctuation.
Several manufacturers' policies require that you contact them directly for assistance regarding their products. These manufacturers will replace, return or repair the products according to their policies:

Manufacturer's warranties vary on each product. Manufacturer's warranty information is subject to change without notice. If your products are not made by one of the manufacturers mentioned above, the following policy applies:

OEM Package:
OEM products usually come with a brief manual and other accessories such as driver, but not include warranty card. However, some products are sold without any accessories, driver etc. (we called it as bulk pack). After 30 days guarantee period and your OEM product is not functioning properly, we can only exchange or repair the product within 90 days of the invoice date, except for OEM CPU, memory and motherboard, NO refund or exchange after 30 days (Apacer memory is an exception).

Retail Box:
Product sells in retail box (has original manufacturer packaging and warranty card inside the box) carries manufacturers warranty. Please check manufacturers website for more information.

Warranty Disclaimers/ Limitation of Liability
Computer Gate expressly disclaims all warranties either expressed or implied, including any implied warranty of merchant ability or of fitness for a particular purpose.   Computer Gate shall have no liability to anyone for incidental or consequential damages or any other liability, loss or damage arising out of or related to the merchandise, even if Computer Gate or a Computer Gate authorized representative has been advised of the possibility of such damages.  All merchandise sold "As is ".  Computer Gate makes no warranty as to the performance of any merchandise sold.  Computer Gate is not responsible for system downtime, lost data or any other damages.  This is disclaimer by Computer Gate in no way affects the terms of a manufacturer's warranty, if any.

Typographical and Misprinted Errors
We are not responsible for typographical or pictorial errors and make every possible effort to avoid them.  We reserve the right to change or correct prices or substitute products and manufacturers.  Item picture may be representative items only!  Specifications and descriptions subject to change without notice.